STEP 1
Step 1: save your data
Export products, customers and orders while you still have admin access.
Download product photos and your certificates of analysis.
Save your page and blog URLs, so they can be redirected later.
STEP 2
Step 2: tell your customers
A short email saying you are moving and when you will be back keeps trust. Customers who hear nothing assume the brand has gone.
Done for you
Moving off Shopify? We do the whole move overnight.
Products, customers, orders and rankings come with you. Your new store opens with a gateway that accepts the sector.
Plan my move →STEP 3
Step 3: rebuild where you are in control
WooCommerce or a custom build lets you pick a gateway that accepts the sector. Your products, customers and order history can be imported, and every old URL redirected, so Google keeps your rankings.
STEP 4
Step 4: fix what caused it
Review product names, descriptions and add-ons. Health claims, dosing guidance or "kits" can be read as human use. Research-use wording and an age check should be on every page.