STEP 1
Why the cards cannot move
Shop Pay stores billing details as tokens that only work inside Shopify Payments. Shopify does not transfer them to other platforms.
STEP 2
How to keep most subscribers
Plan the move around renewal dates, so no one misses an order.
Email each subscriber a branded "re-join in one tap" link before their next renewal.
Offer a small thank-you for re-joining, like free delivery on the next order.
Follow up twice, then call your best customers.
Done for you
Moving off Shopify? We do the whole move overnight.
Products, customers, orders and rankings come with you. Your new store opens with a gateway that accepts the sector.
Plan my move →STEP 3
On the new store
Subscriptions are rebuilt with the same products, prices and dates, so the only thing a subscriber does is add their card.